It is the policy of Essex Services Group Plc and all it's employees to provide the customer with a service of the highest quality that complies with all their needs and contractual requirements.

In order to achieve this high standard of quality, Essex Services Group Plc operates the systems described in it's quality assurance manual supported by a comprehensive set of operating procedures, all of which are mandatory and conform to the requirements of the national and Internationally recognised Standards NQA ISO 9001.

The board of directors strives to ensure that quality is everybody's responsibility throughout the organisation and that each employee is competent in their particular task and has a proper understanding of the importance of quality assurance and its relationship to the success of Essex Services Group Plc.

Senior management are fully aware that there are statutory and regulatory requirements the customer is bound by.

The importance of these requirements are communicated throughout the organisation with the aim of achieving continuous improvement in order to ensure ongoing customer satisfaction.